Terms of Service

1. PURPOSE OF THE ENGAGEMENT

This coaching engagement is designed to support you as an already capable leader navigating a meaningful leadership moment, transition, challenge, or opportunity.

Coaching is a collaborative process focused on increasing clarity, strengthening leadership capacity, and translating insight into confident action. Together, we will identify what matters most, explore what may be getting in the way, and determine practical next steps that fit your values, goals, and leadership context.

The coach serves as a thinking partner, providing perspective, challenge, reflection, tools, and support. The client remains responsible for their own decisions, actions, and results.

2. COACHING ENGAGEMENT OPTIONS

Leadership Jumpstart — 1 Month

For the leader ready to gain quick insight and immediate traction.

Includes:

  • Two (2) 50-minute individual coaching sessions

  • Unlimited email support throughout the one-month engagement

  • One (1) leadership assessment

  • One (1) 15-minute micro-coaching session for real-time guidance

Engagement Term: One month from the Effective Date

Payment Term: Paid in full prior to commencing the agreement

Foundation Building — 3 Months

For the leader who needs traction now. Over three months, we build clarity and steadiness so you can move through your leadership moment with a surer hand.

Includes:

  • Six (6) 50-minute individual coaching sessions

  • Email support between sessions

  • One (1) core leadership assessment

  • Up to three (3) 15-minute micro-coaching check-ins

Engagement Term: Three months from the Effective Date

Payment Term: Three equal monthly installments of $600. The first installment is due upon signing this Agreement and before the first coaching session. Subsequent installments will be due monthly on the same date.

Strategic Growth — 6 Months

For the leader ready for deeper evolution and sustained growth, with room to integrate learning and bring key stakeholders into the work.

Includes:

  • Twelve (12) 50-minute individual coaching sessions

  • Unlimited email support throughout the engagement

  • Up to three (3) leadership assessments

  • One (1) midpoint review with the client's sponsor, when applicable

  • Up to three (3) 15-minute micro-coaching check-ins

Engagement Term: Six months from the Effective Date

Payment Term: Six equal monthly installments of $600. The first installment is due upon signing this Agreement and before the first coaching session. Subsequent installments will be due monthly on the same date.

3. COACHING SESSIONS

Coaching sessions are conducted virtually using Zoom unless otherwise agreed upon in writing.

The client is responsible for scheduling sessions using the coach's scheduling system. Sessions should be scheduled in advance whenever possible.

The coach and client agree to use coaching time intentionally and to focus on the leadership issues, opportunities, and goals that are most relevant at the time of each session.

4. MICRO-COACHING

Micro-coaching sessions are brief, focused conversations intended for real-time leadership situations that arise between regular coaching sessions.

These sessions are designed for timely perspective, decision support, or a specific leadership question. They are not intended to replace the deeper work of a regular coaching session.

Unused micro-coaching sessions do not carry forward beyond the engagement term unless otherwise agreed upon.

5. ASSESSMENTS

Leadership assessments are used as tools for insight and development and may include assessments such as CliftonStrengths or other assessments selected by the coach in consultation with the client.

Assessment results are intended to support coaching conversations and are not intended to diagnose, evaluate, or clinically assess the client.

The coach and client will determine together how assessment findings can best inform the client's leadership development.

6. EMAIL SUPPORT

Where included in the selected package, email support is available between coaching sessions for leadership questions, reflection, application of coaching insights, and real-time situations.

Email support is intended to complement—not replace—scheduled coaching sessions.

The coach will make reasonable efforts to respond within [one/two] business days. Email support is not intended for emergencies or matters requiring immediate response.

7. CLIENT RESPONSIBILITY

The effectiveness of coaching depends substantially on the client's willingness to engage in the process.

The client agrees to:

  • Come prepared to coaching conversations when possible.

  • Be open and honest about relevant circumstances and challenges.

  • Consider and act on insights and commitments that emerge from coaching.

  • Communicate openly about what is and is not useful.

  • Take responsibility for decisions and actions resulting from the coaching process.

  • Coaching does not guarantee any particular personal, professional, organizational, or financial outcome.

8. CONFIDENTIALITY

The coach will maintain the confidentiality of information shared by the client during the coaching relationship, except where disclosure is required by law or where the client provides written permission to disclose information.

If a sponsor, employer, or other third party is involved in the engagement, the coach, client, and sponsor will clarify in advance what information, if any, may be shared.

Coaching conversations will generally remain confidential from the sponsor unless otherwise agreed.

9. PROFESSIONAL BOUNDARIES

Coaching is a professional development relationship and is not psychotherapy, counseling, medical treatment, legal advice, or financial advice.

If a client's needs fall outside the scope of coaching, the coach may recommend that the client seek an appropriate qualified professional.

10. SCHEDULING AND CANCELLATION

The client may reschedule a coaching session with at least 24 hours' notice.

Sessions cancelled or missed with less than 24 hours' notice may be considered used, except in circumstances determined by the coach to warrant an exception.

The coach will make reasonable efforts to accommodate necessary schedule changes.

11. PAYMENT PLANS

Payment for the selected coaching engagement is due according to the payment terms outlined above.

If a payment plan is selected, the client authorizes the agreed payment schedule for the duration of the engagement.

Coaching services may be paused if an agreed payment is significantly overdue.

12. TERM AND EXPIRATION

The engagement begins on the Effective Date and continues for the selected term unless otherwise agreed in writing.

Coaching sessions and other package benefits are intended to be used during the engagement term and do not automatically extend beyond that term.

Any extension or modification of the engagement must be mutually agreed upon by the coach and client.

13. CANCELLATION OR TERMINATION

Either the coach or client may request ending the coaching relationship.

Because coaching packages reserve the coach's time and availability for the client, payments are generally non-refundable once the engagement has begun, except where otherwise required by law or agreed upon in writing.

If circumstances require an early conclusion to the engagement, the coach and client may discuss an appropriate transition or modification.

14. INTELLECTUAL PROPERTY

Any coaching tools, frameworks, worksheets, exercises, or other materials provided by the coach remain the intellectual property of the coach unless otherwise stated.

The client may use materials provided during coaching for their own personal and professional development but may not reproduce, distribute, sell, or commercially use them without written permission.

15. AGREEMENT

By making this purchase, both parties acknowledge that they have read, understood, and agreed to the terms of this Peak Leadership Coaching Agreement.

The client understands that coaching is a collaborative development process and that the client retains responsibility for their own choices, actions, and results.